Customers
Cradle Mountain Water looks after the water and sewerage needs for residents and businesses throughout North West Tasmania, extending from Latrobe to Strahan.
We are focussed on understanding the expectations of our customers and delivering the highest levels of service accordingly. Our aim is to improve the economic, environmental and public health outcomes for all our customers and stakeholders, now and into the future.
Cradle Mountain Water's service area extends almost 25,000 sq km. Our customers include residential, commercial, industrial and rural customers.
Enquiries & Complaints
Cradle Mountain Water takes customer enquiries and complaints very seriously. We have policies, practices and procedures in place for handling enquiries and complaints. Our Complaints Policy can be downloaded below, or is available by contacting our Customer Service Centres.
If a customer has an enquiry or complaint they should first contact our Customer Service Centres. Complaints are accepted by:
Cradle Mountain Water Complaints Policy